Legal Disclaimer & Terms of Service

1. Overview

This disclaimer applies to all content on m-ai.solutions, including FAQ pages, case studies, service descriptions, and promotional materials.

By using this website, you agree that:

1. You have read and understood these disclaimers
2. You will not hold M AI liable for outcomes beyond our control
3. You will consult professionals (lawyers, accountants, compliance officers) for important decisions
4. You understand AI agents are imperfect and may make errors
5. You accept all risks associated with using our services

2. No Warranty

M AI Solutions provides services "AS IS" without warranties of any kind:

• No warranty of merchantability
• No warranty of fitness for a particular purpose
• No warranty of accuracy, reliability, or continuous operation
• No warranty of specific business outcomes or ROI
• No warranty of compliance with any law or regulation

Agents may: Make errors or poor decisions, hallucinate or provide inaccurate information, fail or crash (despite our best efforts), not achieve promised results.

3. Limitation of Liability

Our maximum liability = amount you paid in last 12 months

If you paid ₹10L/year and suffer ₹10Cr in losses, you recover ₹10L max (if anything).

We are NOT liable for:

• Indirect damages (lost profits, business interruption, lost opportunities)
• Consequential damages (cascading business failures)
• Your compliance failures
• Third-party failures (Salesforce, Google, etc.)
• Your team's misuse of agent
• Market conditions or business environment changes
• Your failure to adopt agent
• Your team's poor data quality

4. Your Responsibility

You are responsible for:

• Your own business decisions and outcomes
• Hiring legal/compliance professionals for regulatory matters
• Verifying our setup works for your specific use case
• Training your team on agent usage
• Monitoring agent performance
• Making final decisions on deployment
• Backing up your data
• Securing your API credentials
• Compliance with all applicable laws
• Your own insurance and risk management

5. Third-Party Services

We are not responsible for: OpenAI, Anthropic, Google, or other AI model availability; Salesforce, HubSpot, Slack, or other integration services; Cloud infrastructure (GCP, AWS, etc.); Your internet connection or network; Third-party API changes or outages.

You are responsible for: Your own third-party accounts and credentials; Paying third-party service costs; Verifying third-party services work before deployment; Updating integrations if third parties change.

6. Timelines

"10–14 days," "4–6 weeks," "same-day response" are typical timelines, not guarantees.

Factors that extend timelines: Your data quality issues; Your approval delays; Third-party API issues; Scope changes; Compliance requirements; Your team unavailability; Integration complexities.

We commit to: Daily transparency on status; No silent delays (we tell you if behind); Free iteration if we miss timeline; No extra charges for extensions.

We do NOT commit to: Hitting exact dates; Completing if you don't provide data/access; Completing if scope changes.

7. Costs & Pricing

Stated pricing ($8–15K pilot, $3–8K/month scale) is an estimate.

Actual costs depend on: Workflow complexity; Number of integrations; Custom requirements; Your data quality; Your approval timeline; Scope changes.

What's included: Our labor (build, test, deploy); Infrastructure (hosting, monitoring); Documentation and handover; First 30 days support.

What's NOT included: Your team's time; Third-party API costs; Custom compliance consulting; Extended support beyond Scale partnership.

8. ROI & Results

Stated outcomes ("Save 30 hours/week," "3x leads") are from specific clients.

We do NOT guarantee: Specific hours saved; Specific revenue generated; Specific conversion rate improvement; Specific payback period; Specific business outcomes.

ROI depends on: Your workflow design; Your data quality; Your team's adoption; Your market conditions; Your execution; Proper monitoring and optimization; Agent suitability for your use case.

We DO commit to: Transparent measurement; Monthly reviews; Honest assessment if ROI isn't appearing; Iteration and pivoting if needed; No surprise costs if ROI is delayed.

9. Compliance & Legal

We are NOT: Lawyers; Accountants; Compliance consultants; Tax advisors; Auditors.

You MUST: Consult your own legal team; Consult your own accountant (CA in India); Consult your own compliance officer; Verify compliance requirements for your industry; Make final compliance decisions.

We provide: Systems designed with compliance principles (encryption, logging, approvals); Support for your compliance review; Documentation to share with your advisors; Good-faith effort to align with known requirements.

We do NOT provide: Legal advice; Tax advice; Compliance certification; Regulatory approval; Liability for your compliance failures.

10. Case Studies & Testimonials

Case studies are: Specific to those clients' situations; Based on their data and execution; Not guarantees for your business; Subject to selection bias (we show successes, not failures); Client-provided metrics (not independently verified).

Do NOT assume: Your results will match; These outcomes are typical; These outcomes are guaranteed.

DO: Use case studies for inspiration; Speak with current clients directly; Verify claims independently; Evaluate your own unique situation.

11. Data & Privacy

We: Keep your data in your infrastructure (not ours); Access via APIs for agent processing; Log agent decisions (not raw data); Delete logs per your policy; Do NOT train on your data; Do NOT sell your data.

You: Own your data; Are responsible for privacy compliance with your users; Control data access and retention; Must hire a lawyer for privacy questions.

GDPR/Privacy: We support data deletion and portability; We maintain audit logs; We implement privacy-by-design; You are responsible for end-user privacy.

12. Service Level Agreement (SLA)

Scale Partnership SLA: 24/7 monitoring (automated + manual); 99%+ uptime target (excluding planned maintenance); Critical response: 1 hour; High response: 2 hours; Medium response: same business day.

SLA Excludes: Third-party outages (Salesforce, Google, AWS down); Your API credentials being wrong; Your data being corrupted; Planned maintenance (48-hour notice); Force majeure (natural disasters, etc.).

If We Miss SLA: Service credits (% of monthly cost); Incident investigation + report; Improvement recommendations; SLA credits are your only remedy (not lawsuit basis).

13. Refunds & Cancellation

Pilot Phase: No blanket money-back guarantee; We iterate free (up to 2–3 cycles); Refunds only if genuinely unfixable; Refunds rare (< 1% of pilots).

Scale Partnership: Month-to-month (no lock-in); Cancel anytime (30-day notice); No cancellation fee; Keep agent code when you cancel.

What You CAN'T refund: Changed your mind about AI; Didn't use the agent; Agent is complex to understand; Market conditions changed.

14. Dispute Resolution

If you have a complaint:

1. Contact us at maisolution.com@gmail.com
2. Describe issue clearly + provide evidence
3. We respond within 5 business days
4. We propose resolution or offer options
5. If no agreement, dispute resolution per contract terms

Arbitration Clause: Disputes shall be resolved through arbitration under applicable law, not litigation. Both parties agree to binding arbitration.

15. Changes to Disclaimer

We may update this disclaimer anytime without notice.

Your continued use of the website = acceptance of updated disclaimer.

For significant changes, we will notify you.

16. Contact

Questions about this disclaimer?